About Desert Willow Medical Billing
Desert Willow Medical Billing & Practice Management, LLC., was started in July 2013 and was founded by owners, Derek & Heather Head. Our goal is to provide excellent customer service to our clients, their staff, and patients. We pride ourselves on being a workplace that works hard, has fun, and serves our clients with the highest quality of service everyday!
Our Services
Medical Billing
Insurance Credentialing
Insurance Credentialing
At Desert Willow, we offer comprehensive medical billing solutions tailored to meet the unique needs of healthcare providers. Our team of experienced professionals ensures accurate claim submissions and timely follow-ups, allowing you to focus on patient care while we handle the complexities of billing.
Insurance Credentialing
Insurance Credentialing
Insurance Credentialing
Healthcare providers are verified and approved by insurance companies to become part of their network. Our team assist in gathering and submitting the proper documentation to the insurance companies. We follow up with the insurance companies and provide updates to the Healthcare providers throughout the process. This process is essential for providers to be reimbursed for services provided to patients covered by those insurance plans.
Insurance Contracting
Insurance Credentialing
Insurance Contracting
Our team assist the healthcare providers to enter into a formal agreement with insurance companies to become part of the insurance companies network. Through these contracts, the healthcare provider agrees to offer services to patients covered by the insurer’s plans under specific terms and conditions, which generally include negotiated reimbursement rates for services rendered.
Practice Management
Insurance Eligibility and Verification
Insurance Contracting
Our experienced professionals at Desert Willow can create a plan on improving the administrative and operational aspects of running a healthcare practice. It encompasses a wide range of tasks that are necessary for the smooth functioning of a practice, ensuring that healthcare providers can focus on delivering quality care while the business side runs efficiently. This includes managing finances, patient flow, staff, compliance, and communication, among other things.
Accounts Receivable Cleanup
Insurance Eligibility and Verification
Insurance Eligibility and Verification
The process of reviewing, organizing, and resolving overdue or outstanding payments that a healthcare practice has yet to collect from patients or insurers. This process is crucial for improving cash flow and ensuring that the practice gets paid for services rendered. It involves identifying and addressing any discrepancies, errors, or missed payments that might be hindering the collection of owed amounts.
Insurance Eligibility and Verification
Insurance Eligibility and Verification
Insurance Eligibility and Verification
In this process we ensure a patient’s insurance coverage is valid and active before providing services. This process helps healthcare providers confirm that they will be reimbursed for services rendered and helps avoid issues with non-payment or underpayment later on.
Front Desk/Reception Training
Monthly Credentialing Maintenance
Front Desk/Reception Training
Receptionists or front desk staff are essential to ensuring smooth patient flow, exceptional customer service, and efficient office operations. We offer training that will improve patient satisfaction, streamline processes, and maintain professional standards.
Prior Authorization
Monthly Credentialing Maintenance
Front Desk/Reception Training
The process used by health insurance companies to determine if a healthcare service, procedure, prescription drug, or treatment plan will be covered under a patient's insurance plan before it is provided. This approval process is designed to ensure that the service or treatment is medically necessary and aligns with the insurer’s coverage policies. If authorization is required, we will submit a request for authorization.
Monthly Credentialing Maintenance
Monthly Credentialing Maintenance
Monthly Credentialing Maintenance
The ongoing administrative process required to ensure that healthcare providers remain compliant with the credentialing standards set by insurance companies, medical boards, and regulatory bodies. After an initial credentialing process is completed, it’s crucial to maintain the provider's credentials on an ongoing basis to prevent lapses in insurance participation, ensure continued compliance with regulations, and uphold the provider's ability to deliver care under insurance networks.
Testimonials
"I have had the pleasure of working with Derek and his team at Desert Willow Medical Billing with several of my practices, and I couldn't be more satisfied with their services. The team is incredibly professional, knowledgeable, and efficient. They handled all my billing and credentialing needs with precision and care, ensuring that everything is processed smoothly and accurately. Derek and his team's customer service is top-notch, always responsive and willing to go the extra mile to address any concerns or questions I have. I highly recommend Desert Willow Medical Billing to anyone in need of reliable and expert medical billing and credentialing services. "
- Paul Kessler
"Since partnering with Desert Willow in March 2018, my office has experienced a significant improvement in billing processes and helped to streamline our operations. We are much more efficient which has allowed myself and staff to shift our focus back to providing excellent patient care.
Desert Willow is not only knowledgeable but also responsive and dedicated. Whether it’s resolving billing questions, managing insurance claims, or offering guidance on best practices, they have been an invaluable resource in helping us run my practice smoothly.
Desert Willow is really more of an extension of our team. Their support has lifted a huge administrative burden, giving me the confidence that my practice is in great hands. I highly recommend them to any healthcare provider looking for a reliable and efficient billing solution. "
- April Ross Glesinger DPM
"Derek and his team at Desert Willow Medical Billing have been phenomenal! Over the past two years, we've had the pleasure of working with them, and they continually exceed our expectations with their exceptional customer service. We couldn't be happier with our experience and highly recommend their services. " - Andrea Kessler, NP
" Desert Willow Medical Billing became more that a billing company for us, they became an integral part of our daily business. They answered every phone call, every question and would track down every payment despite how hard it was. I couldn't say enough good things about this practice and what they did to help our business run. They assisted the front desk at checking in the patient with insurance concerns and assisted in contracting. If they had 10 stars I would give them ten stars! They are absolute rock stars at what they do. " - Kay Dean
Contact Us
Better yet, see us in person!
We strive to stay in communication with our clients. Have a question about our billing practice, or want to see if we match your needs? Send us a message, or give us a call.
Desert Willow
8230 East Broadway Suite W2 Tucson, Arizona 85710, United States
Hours
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 01:00 pm | |
Sat | Closed | |
Sun | Closed |
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